Refund and Returns Policy

Your satisfaction is our first priority

  • Returnable products may be returned up to 30 days after delivery. See conditions and exceptions below.
  • Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
  • All parts and accessories must be included and in original packaging.
  • Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
  • If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
  • Return orders are subject to a 30% restocking fee.
  • If your return is the result of a defective product or shipping error, GM Medical & Supplies LTD will refund the entire purchase amount and return shipping costs.
  • Shipping errors must be reported within 7 days of delivery.
  • Some products are non-returnable. See below for details.
  • Special orders, custom orders and products specifically outsourced for the customer are non-returnable.
  • Warranties are voided on electrical items that leave our premises without a surge protector.
  • Wire transfer fees are non-refundable.
  • We cannot guarantee delivery for third-party carriers or international orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from the shipping source.


Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

  • Opened personal care items.
  • Oxygen concentrators (Find out if you're eligible for our buy-back program).
  • All ostomies and accessories
  • Raised toilet seats and commodes.
  • Shower chairs.
  • Transfer benches.
  • Toilet frames.
  • Toilet risers.
  • All special order (*sp) items.
  • All clearance items.
  • Anything opened, used, or tried-on.
  • Custom wheelchairs.
  • Opened cases.
  • Bulk orders.
  • Transfer Lift Chair.
  • Celox Dressings
  • Smart Caregiver Products
  • Pacey Cuffs
  • Health Smart Products
  • AirFree Products
  • Life Corporation Products
  • All surgery accessories & supplies.
  • Hollander Sleep and Decor
  • Protect-A-Bed
  • All supplements, unless expired before 60 days after purchase. They must be returned within 7 days after delivery

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