Refund & Return Policy

Your satisfaction is our first priority

  • Returnable products may be returned up to 30 days after delivery. See conditions and exceptions below.
  • Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
  • All parts and accessories must be included and in original packaging.
  • Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
  • If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
  • Return orders are subject to a 30% restocking fee.
  • If your return is the result of a defective product or shipping error, GM Medical & Supplies LTD will refund the entire purchase amount and return shipping costs.
  • Shipping errors must be reported within 7 days of delivery.
  • Some products are non-returnable. See below for details.
  • Special orders, custom orders and products specifically outsourced for the customer are non-returnable.
  • Warranties are voided on electrical items that leave our premises without surge protector.
  • Wire transfer fees are non-refundable.
  • We cannot guarantee delivery for third party carriers or international orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from the shipping source.


Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

  • Opened personal care items.
  • Oxygen concentrators (Find out if you're eligible for our buy-back program).
  • All ostomies and accessories
  • Raised toilet seats and commodes.
  • Shower chairs.
  • Transfer benches.
  • Toilet frames.
  • Toilet risers.
  • All special order (*sp) items.
  • All clearance items.
  • Anything opened, used, or tried-on.
  • Custom wheelchairs.
  • Opened cases.
  • Bulk orders.
  • Transfer Lift Chair.
  • Celox Dressings
  • Smart Caregiver Products
  • Pacey Cuffs
  • Health Smart Products
  • AirFree Products
  • Life Corporation Products
  • All surgery accessories & supplies.
  • Hollander Sleep and Decor
  • Protect-A-Bed
  • All supplements, unless expired before 60 days after purchase. They must be returned within 7 days after delivery

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